MANAGER - AMBULANCE COMMUNICATIONS 

Ambulance Communications Centre
Job Posting: Non-Union 2024-423
Regular Full-Time

About the Organization

Located on the coast of beautiful Georgian Bay, our facility boasts the best that both nature and technology can offer. We work in one of Canada's most modern health care facilities and live in one of the country's top outdoor adventure destinations. You can get from desk to dock in 10 minutes!

West Parry Sound Health Centre (WPSHC) has always employed an innovative planning approach aimed at integrating services. Faced with the challenges of rural care delivery, WPSHC has partnered in regional alliances and created internal programming solutions that have benefited patient care and improved services throughout the catchment area.

Today our uniquely integrated health care organization includes Lakeland Long Term Care, six Nurse Practitioner Led Clinics delivering care to rural communities, management of District ambulance services and dispatch, and a full range of in-patient and out-patient programs associated with a 90-bed acute care hospital.

WPSHC's innovative approach to integration has benefited the community through more seamless local delivery of services, improved access to primary care, a wider understanding of local needs and the ability to respond as these needs continue to evolve. Additionally, these initiatives have resulted in cost savings through co-location and improved 'point-of-service' for clients.

For more information on WPSHC, please visit our website. For more information about careers at WPSHC please visit https://wpshc.com/embracebalance/

About the Opportunity

The West Parry Sound Health Centre has an exciting opportunity for an experienced leader to oversee and manage our Ambulance Communications Services. 

Being a member of the WPSHC team means you work with a leadership team that is collaborative and approachable. WPSHC team members are passionate and dedicated to delivering high-quality patient and family-centered care.

Reporting to the Director of Clinical Programs & Quality, the successful applicant will provide leadership to and work with our inter-disciplinary team to deliver high quality ambulance and fire communication services to our community. The successful candidate will manage and coordinate Ambulance Communication Services in alignment with the Vision, Mission, Values and Strategic Objectives of West Parry Sound Health Centre (WPSHC) and ensure compliance with Ministry of Health and Long Term Care (MOHLTC) standards. Working collaboratively with the Director of Clinical Programs & Quality, other Clinical Managers and employees, the Manager will ensure alignment with program strategic priorities and achieve this in a fiscally responsible manner.

About the Benefits

In return for your dedication, you will be rewarded with a competitive salary, based on experience. In addition, you can look forward to the following array of benefits:

• Comprehensive Extended Health and Dental Benefits

• Membership in Hospitals of Ontario Pension Plan (HOOPP)

• Hospitals of Ontario Life Insurance Plan Life Insurance and AD&D 

• Hospitals of Ontario Disability Insurance Plan Disability Insurance 

• Bursary funding and paid time for education and professional development

• Wellness program, including an onsite gym

• Relocation assistance from $2,500 to $5,000 depending on your location

Best of all, you will be welcomed into a supportive interdisciplinary team environment that will allow you to develop a wide breadth of skills. This is an opportunity to grow in an established and highly respected organization, using your experience and skills to inspire a direct and positive impact on the community.

Primary Responsibilities:

• Providing management, leadership and expertise to the Ambulance Communications department.

• Developing, implementing and evaluating quality assurance programs, standards, and local policies, protocols and procedures 
  based on provincial standards, research and consultation with stakeholders

• Developing short and long-term departmental goals and objectives.

• Ensuring that ambulance dispatch service complies with Ministry of Health and Long Term Care (MOHLTC) standards and fire 
  dispatch service adheres to the contracts of the participating fire departments.

• Performance management, mentoring, coaching, facilitating, and developing clinical learning opportunities for ambulance 
  communications staff.

• Fostering an environment that enables communication, creative thinking and participation by modeling approachability, visibility 
  and exceptional interpersonal skills.

• Establishing, developing and maintaining collaborative partnerships with all internal and external stakeholders.

• Promotion of safe, effective, evidence-based and quality outcomes. 

• Strategic, financial, scheduling and operational planning for ambulance communication services. 

• Overseeing the monitor of key performance indicators and ensuring compliance with regulatory standards. 

• Utilizing appropriate strategies such as development of policies, procedures and quality improvement activities to prevent and 
  minimize risk.

More About You

To qualify for the role, you will need to have:

• Completion of MOHLTC Core Training/Entry to Practice or equivalent;

• Minimum of 5 years dispatch experience in a Communications Centre;

• Must be eligible to work in Ontario under the Ambulance Act;
  

• Previous experience in a health care leadership position as well as completion of formal leadership or managerial training;

• Strong knowledge of the Emergency Health Services and telecommunications systems;

• Familiar with applicable legislation and regulations, including but not limited to the Ambulance Act, Personal Health Information 
  Protection Act (PHIPA), and Mental Health Act;

• Demonstrated ability to provide leadership during emergency and disaster situations;

• An understanding of the internal responsibility system (OH&S Act).

• Experience in building and leading an effective team.

• Skill in supervising staff including the ability to delegate responsibility, organize objectives, evaluate subordinate effectiveness, 
  and performance management.

• Demonstrated ability to assess, manage and plan for human resource needs utilizing recruitment and retention strategies.

• Demonstrated excellent interpersonal, critical thinking, communication, conflict resolution, problem solving and team building skills.

• Demonstrated participatory leadership style that includes approachability, visibility and accessibility.

• Demonstrated satisfactory attendance levels, work performance, disciplinary history, and positive work references.

• Ability to work in a manner that exemplifies the core values of the West Parry Sound Health Centre: Compassion, 
  Accountability, Rights and Responsibilities, Excellence, and Safety.

The ideal candidate's work will exemplify WPSHC's core values: compassion, accountability, rights and responsibilities, excellence, and safety.

West Parry Sound Health Centre is committed to providing accommodations throughout the recruitment and selection process to applicants with disabilities to ensure equal participation. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes.

Personal information submitted will be used for the purpose of this competition only.

Please be advised the WPSHC property is smoke-free.

Don’t miss this opportunity to expand your skills in a collaborative working environment - Apply Now!